JUICE TECHNOLOGY LIFTS CUSTOMER SERVICE TO A WHOLE NEW LEVEL
Photo courtesy of Juice technology
Repairs directly through the manufacturer, troubleshooting by engineering specialists and courtesy devices to offer you increased flexibility while yours is being serviced. Juice Technology AG, leading manufacturer of mobile charging stations for electric cars, is always keen to offer the best possible customer support. As such, we are constantly expanding the service we offer. Customers can now contact Juice Technology AG Technical Support directly and will also be offered the use of a courtesy device if their own is still under warranty.
Most manufacturers require claims to go via the stockist from whom the customer bought the product. This can often make servicing a complex and long-winded process, causing both the customer and the dealer a great deal of stress. To make the whole process much smoother and more efficient, Juice Technology AG is now offering a direct service option, valid even if the device wasn’t purchased directly from Juice.
Philippe Suère, Head of Administration at Juice Technology AG, explains: “As manufacturers, we felt it was important to relieve our partners and stockists of this responsibility. By allowing our customers to contact us directly, and reducing the communication channels accordingly, we can get straight to the root of the problem much more quickly. By offering the user a courtesy device, we can also make sure that they are able to continue using their familiar charging solution and all the flexibility that entails.”
Should they experience problems with the product, customers can now complete an online technical report on the Juice Technology AG website where they can describe the situation in as much detail as possible. The relevant service teams can then assess the issue and contact the customer directly.
The service team will check a range of different charging configurations before asking for the device to be returned, as 90% of faults are statistically proven to be down to another issue in the charging operation, not the charging station itself. This avoids unnecessary costs and downtime. If the fault does appear to be with the device itself, the customer will be offered a courtesy device while their own is being repaired as long as theirs is still under warranty.
About Juice Technology
Juice Technology AG, headquartered in the town of Cham in the Swiss canton of Zug, is the world’s leading producer of mobile 22-kW electrical charging stations. The broad portfolio of this Swiss manufacturer also includes charging and load management systems, permanent electric vehicle charging stations, wall boxes and DC charging stations. Founded in 2014, Juice Technology rode the success of its JUICE BOOSTER 1 mobile charging station to position itself as the global world leader in this segment already within its first year of business.
The company is now firmly established and a major producer of charging infrastructure, having already brought numerous world firsts to market such as temperature sensors installed in power plugs, credit card payment systems, and the smartJUICE infinitely scalable load management system. Juice Technology AG enjoys worldwide presence with its own locations, subsidiaries and partner companies, and also has a global network of retailers at its disposal. With its total in-house workforce today of 74 employees active in development, production, marketing, sales and logistics, the company is currently tripling its sales volume every year.
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